If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

 Sales, Upgrades & Domains

If you have any pre/after sales, domain or account related questions please open a ticket to this department. Otherwise please login to select a hosting support department.


If you would like to speak to our billing team for payments, cancelled accounts or refunds please open a ticket to this department.

 Hosting Support

If you require support for any of your hosting services with us please use this department.

 Jelastic Support

Our certified Jelastic support team will help with any questions or technical issues you have.

 Management Team

Have a question you want to go straight to one of the directors or managers or want to report a major issue at Host Media then ask here.


If you have any server abuse reports please use this department to report them.