Support

True 24/7 Hosting Support

We are dedicated to offering the very best support possible, to do this we have made sure that you can get in touch with us 24/7, all year round. Our team of experts are able to handle your enquiry and act on it straight away. Since AeonCube Networks started hosting back in 2002, we have promised to bring affordable and reliable services on every level to our customers. Now with Host Media representing our hosting services this has never been so important! Hosting has never been such a key factor in business, and with so many providers offering the same thing, we strive to be the best.


We promise...

  • to provide true 24/7 support
  • to keep our prices low and inform you about everything, so nothing is hidden
  • to make hosting easier with everything being automatic - no need to wait for someone to do the work
  • to be the cheapest Adobe ColdFusion and Railo hosting provider to offer reliable hosting
  • to listen to our customers opinions to help improve our company

The list of promises we have made above are the key elements of our services and we will continue to add to this list.


Managed as standard

We provide fully managed support services on our entire range of hosting solutions including our Virtual & Dedicated servers. There is no extra cost to have your servers managed, which allows you to get the support you need at any time of the day. As well as our human support, we have a number of ways to give you an extra helping hand such as our video tutorials and a growing knowledge base (FAQ) section.

We have a number of ways that you can get the help you need for any questions / issues you may have:

  • 24/7 Sales & Level 1/2 Telephone Support
    • UK based: (+44) 0800 0488 186
    • US based: (570) - 445-3230
  • 24/7 ticket support (Level 2/3 support)
  • Knowledge Base / FAQ
  • Online blog with great tutorials and updates