Since we published the targets for 2011 for improving our services we have now been able to pick off another one of the list after ticking the online community forum off. We have managed to bring in a couple new faces to Host Media UK dedicated to support for Level 1 & 2 issues on our Shared, Media and reseller questions for their hosting. You will be able to get faster responses due to the more staff and helpful information to your questions.
Please remember to make sure you know what class of hosting you are on by logging into the client area and viewing your packages. This will allow our team to help you faster and resolve any issues quickly.
We are aiming to make our support process more structured for everyone to make sure we resolve issues as soon as possible.
We hope you enjoy the faster support, if you have any issues please feel free to contact us any time!